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How We Protect Your Account and Information

Your account security and privacy matter to us. This policy describes exactly what information we collect when you open an account, deposit via DANA, OVO, GoPay or QRIS…

Account data encryptedPayment details securedYour privacy rights explained
royaltoto 11 How We Protect Your Account and Information
REACH OUR TEAM

Contact Us About Your Privacy

If you have questions about how we handle your data, want to request access to your information, or need to update your privacy settings, our support…

Live Chat Support Open the chat widget in the bottom right of your account dashboard.
Email Support Send your privacy inquiry to our support mailbox.
Account Settings Review and update your personal information directly in Settings > Privacy & Security.
SECURITY AND CONTROL

How We Handle Data, Cookies and Your Account

We use industry-standard encryption to protect your account login, payment details and withdrawal information every time you access royaltoto 11 from any device.

Data Encryption

All your account and payment data travels through encrypted channels. We verify your identity before processing any sensitive request, including withdrawal confirmations and password changes.

Cookies and Tracking

We use session and preference cookies to keep you logged in and customise your lobby. You can review cookie settings in your browser; turning them off may limit some features.

Data Retention

We keep your account data for as long as your account is active plus a retention period required by local law. Archived data is deleted securely after that window closes.

Third-Party Sharing

We share data only with payment processors (DANA, OVO, GoPay, QRIS providers), game studios and anti-fraud partners. We never sell your information to marketers or data brokers.

Your Access Rights

Contact support to request a complete copy of your data, correct inaccuracies, or download your account history. We respond within two business days where local law permits.

Account Deletion

You can request permanent account closure through Settings > Account > Close Account. After a brief cooling-off period, your account and linked data are removed from our active systems.

Frequently Asked About Your Data and Rights

Real questions from account holders about how we collect, use and protect your information.

When you withdraw via DANA, OVO, GoPay, QRIS or bank transfer, we share your name and account details with the payment processor to verify the transaction and send funds to your registered wallet. We keep a record of the withdrawal for compliance and fraud prevention. Your payment partner handles the final transfer.

Yes. Go to Settings > Privacy & Security > Download My Data, or contact support via live chat or email. We'll compile your account information, login history, game activity and payment records into a file you can review. Response time is usually one business day.

No. We track only activity within your account — the games you open, your wallet balance, your login times and withdrawal requests. We do not monitor your browser history, other websites, or devices outside our platform.

After account closure, we retain your data for the period required by Indonesian law and financial regulations, typically 5–7 years for transaction and identity records. Backup copies are securely deleted after that retention period ends.

Only our support team (with your permission or for fraud prevention), our payment and fraud-prevention partners, and our system administrators can access your account. No third-party marketers or data brokers have access to your information.

If our company merges or is acquired, your data may be transferred as part of the business sale. We will notify you by email and give you the opportunity to request deletion or account closure before any transfer takes place, where local law permits.

Yes. You can disable non-essential cookies in your browser settings. Session cookies (required for login) cannot be disabled without losing account access. Disabling cookies may affect your ability to stay logged in across devices.